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  def Softwaremaker() :
         return "William Tay", "<Challenging Conventions />"

  knownType_Serialize, about = Softwaremaker()
 

 Friday, March 24, 2006
« Use Managed Code where it makes sense | Main | Mobile Passport LogIn is Evil »

To add to this, I am recently in the market looking to upgrade my current ADSL package running at 1500kbps and I came across an ad saying this ISP will give a free ADSL2+ Wireless modem if I sign up for a 10mbps package. Sounds good. I proceeded to call.

Pleasantries exchanged...
Me: "So, you are giving me a free wireless modem, correct ?"
She: "Yes"
Me: "Is it just plain wireless ? I mean is there a wired option ?"
She: "The 10mbps ADSL Transmission speed will only work with a wireless modem..."
Me: "huh ?"
She: "Yes, because the speed is too fast, we can only use this wireless modem."
Me: "What has the ADSL Upload/Download speed gotta do with how I connect the modem to my router?"
She: "I am sorry, Sir - you *HAVE* to use the wireless modem ONLY"
Me: "Wait - I dont think I am getting this. I know I need a ADSL2+ modem for the blazing speed of 10mbps, but if it only comes with a wireless option, how do I connect to an existing network of computers, routers that are NOT wireless-enabled"
She: "In that case, I recommend you to get a Wi-fi card. These are cards that ... ... ..."
Me: "Wait, I dont need an education in Wi-fi. I just need to know what do you tell your calling and interested customers who wants this blazing 10mbps speed and accepts they need a new ADSL2+ modem BUT has no Wi-fi network, equipment to play with or tap-on"
She: "I told them - Sorry Sir/Madam. Our advanced ADSL speed requires a wireless option. If you dont have one, it wont work at all and you have to go for a slower ADSL speed. Sorry."
...

I decided to check the ADSL modem brand that is given to subscribers and went into the manufacturer's site to look at the specs ...

"...All our ADSL2+ modems comes with a wireless option PLUS 4-Ethernet enabled RJ45 Ports ..."

Gosh. I wonder how many customers has she turned away with her knowledge that the ADSL Upload/Download speed is directly tied to the mode at which data is being transmitted from the modem to the connecting machines.

Polite as she can be, I admit, BUT if I have a sales force of people like that, I will NOT be able to make any money at all to pay them.

<sigh /> End of rant.

Friday, March 24, 2006 5:22:54 AM (Malay Peninsula Standard Time, UTC+08:00)  #    Disclaimer  Comments [2]
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